Order Cut-Off
5:00 PM EST
Handling Time
1–2 Days (Mon–Sat)
Transit Time
3–5 Days (Mon–Sat)
Shipping Cost
Free Nationwide
Processing & Delivery Timelines
- Order Cut-Off Time: Orders placed by 5:00 PM (EST) on business days will begin processing the same day.
- Handling Time: Most pet products require 1–2 business days (Monday through Saturday) to inspect, package, and dispatch safely.
- Transit Time: Following dispatch, courier transit typically takes 3–5 business days (Monday through Saturday) depending on regional operations.
- Total Delivery Window: Estimated total delivery timeline is 4–7 business days (Monday through Saturday).
- Nationwide Free Shipping: We provide complimentary standard shipping throughout the continental United States on all orders, with zero minimum purchase required.
- Delivery Scope: We currently ship exclusively within the United States.
Order Confirmation & Tracking
As soon as your order is placed, you will receive an automatic confirmation email indicating that handling has begun. Once your pet essentials leave our fulfillment facility, a second email containing your tracking number will follow so you can follow your package every step of the way.
You can also track shipment progress directly through our online store at petfinity.shop.
Delivery Expectations & Delays
While the vast majority of our parcels arrive well within the stated timeframe, occasional delays due to weather disturbances, peak seasons, or carrier bottlenecks may occur.
Order Cancellations
If you need to adjust or cancel an order, email us at info@petfinity.shop as early as possible. Orders may only be canceled prior to fulfillment or courier pickup. Once packaging or shipping has started, the order cannot be canceled. You may, however, request a return upon delivery in accordance with our Refund & Returns Policy.
Reporting Damaged or Incorrect Items
We pack all bowls, chew toys, accessories, and pet care gear securely, but transit mishaps can happen. If your item arrives broken, defective, or incorrect, email us right away at info@petfinity.shop with your order number and clear photos of the damaged product and outer packaging. We will review your claim swiftly and dispatch an immediate replacement at zero extra cost.