Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use our Service, and outlines Your privacy rights and how the law protects You.

We use Your Personal Data to provide, maintain, and enhance the Service. We collect, process, and disclose Your details only in accordance with this Privacy Policy and, where mandated by applicable law, only on a valid legal basis—including Your explicit consent where required.

Interpretation and Definitions

Words with capitalized initial letters carry defined meanings under the following conditions. These definitions apply identically whether written in singular or plural form:

• Account: A unique customer account created for You to access Our Service or tailored sections thereof.
• Company: (Referred to as “the Company”, “We”, “Us”, or “Our” in this policy) refers to Petfinity, situated at 1233 Kansas Ave, Modesto, CA 95351.
• Cookies: Small data files downloaded to Your Device by a website, detailing browsing behavior, sessions, and preferences.
• Country / State: Refers to California, United States.
• Device: Any internet-capable device, such as a desktop, laptop, smartphone, or tablet.
• Personal Data: Any information relating to an identified or identifiable individual.
• Service: Refers to the online pet lifestyle store accessible via petfinity.shop.
• Service Provider: Any third-party natural or legal entity processing data on Our behalf (e.g., payment gateways, shipping couriers, analytics platforms).
• Usage Data: Information collected automatically through Service use or server infrastructure (such as page visit durations).
• You: The individual or entity accessing or using the Service.

Collecting and Using Your Personal Information

Personal Data

While shopping for pet accessories or creating an account, We may request identifiable data to process orders or contact You, including:

• First name and last name
• Email address
• Phone number
• Billing & shipping address (Street, City, State, ZIP/Postal code)

Usage Data

Collected automatically during visits. Includes Internet Protocol (IP) addresses, browser type and version, visited product pages, date/time stamps, page duration, unique device identifiers, operating system, and diagnostic metrics.

Tracking Technologies and Cookies

We implement Cookies and related web trackers to evaluate store activity, manage shopping carts, and preserve settings:

• Necessary / Essential Cookies (Session): Essential for core site navigation, authenticating user sessions, and keeping pet essentials in your shopping cart.
• Cookies Policy Acceptance (Persistent): Tracks whether visitors have acknowledged our cookie consent banner.
• Functionality Cookies (Persistent): Retains user preferences such as login details, regional currency, and language selections.

Use of Your Personal Data

Petfinity uses collected customer data for the following legitimate purposes:

• To deliver and maintain Our Service: Including order tracking and monitoring store performance.
• To manage Your Account: Providing seamless access to order history and account configurations.
• Contract Fulfillment: Preparing, processing, and shipping pet bowls, chew toys, collars, and lifestyle gear to your address.
• To Contact You: Transmitting order confirmations, tracking codes, security alerts, and system notices via email or SMS.
• Promotional Communications: Sending special pet care offers, discount events, and curated newsletters (you may opt out at any time).
• Customer Support: Addressing product inquiries, sizing recommendations, and return requests.
• Data Analytics: Identifying store trends and enhancing catalog usability.

Retention & Security of Data

We preserve personal data only as long as necessary for business, legal, and operational integrity:

• Customer Accounts: Maintained for the active account relationship plus up to 24 months post-closure.
• Customer Support Records: Preserved up to 24 months from inquiry resolution.
• Website Analytics & Logs: Retained up to 24 months from entry.

Your Rights & Children’s Privacy

Data Deletion Rights: You reserve the right to request the modification, retrieval, or deletion of Personal Data held by Us. You can adjust profile settings inside your account dashboard or submit an official data purge request to our privacy desk at info@petfinity.shop.

Children’s Privacy: Our store is intended exclusively for individuals aged 18 and older. We do not knowingly collect personal data from minors. If We discover that records from a minor have been submitted, we promptly remove the data from our active databases.