Return Window
30 Days
Restocking Fee
$0.00 (Free)
Refund Method
Original Payment
Processing Time
7 Business Days
Accepted Returns
We want you and your pet to be completely happy with every order. We gladly accept returns for both defective and non-defective pet essentials.
To start a return, please email our support team at info@petfinity.shop.
Exchanges
Need a different size or accessory for your pet? We gladly accept exchanges. Simply email us with your order number and the product you prefer, and we will guide you through the process.
Product Condition
For a standard return to be accepted, the product must be in new condition—unused, unwashed, stored in its original protective packaging, and with all tags, parts, and manuals intact.
Damaged or Incorrect Items: Items that arrive defective, damaged, or incorrect are exempt from the “new condition” rule. Please contact us with clear photos within 30 days of delivery, and we will send a replacement unit or parts at zero cost to you.
Return Window & Method
Return Window: You have a 30-day window from the date of delivery to request a return or exchange authorization.
Return Method: All returns must be shipped by mail. Once approved, we will provide the authorized return address and packing instructions.
Return Shipping Costs: The cost of return shipping is the customer’s responsibility (except in cases where the item arrived defective, damaged, or incorrect). We recommend using a trackable courier service.
Restocking Fee & Processing Time
Restocking Fee: We believe in clear and upfront pricing: our restocking fee is $0.00 (no hidden charges).
Refund Timeline: Once your return is received and inspected at our facility, we will process your refund to your original payment method within 7 business days.