Frequently Asked Questions

Yes, absolutely! All our pet bowls, toys, collars, and lifestyle gear are made exclusively from 100% BPA-free, non-toxic, and vet-approved materials designed for daily safety and comfort.

Each product page includes a dedicated sizing chart. For collars, we recommend measuring your pet’s neck circumference with a soft tape, leaving space for two fingers to fit comfortably underneath.

We provide complimentary Free Nationwide Shipping on all orders across the continental United States with zero minimum purchase requirement.

Order handling takes 1–2 business days (Mon–Sat), and courier transit takes 3–5 business days (Mon–Sat). Your total estimated delivery timeline is 4–7 business days.

As soon as your parcel ships, you will receive an automatic tracking email with a carrier link. You can also monitor delivery directly on our store at petfinity.shop.

We offer a 30-day return window from the date of delivery. Items must be unused, unwashed, and in their original packaging. There is a $0.00 restocking fee.

Please notify us at info@petfinity.shop within 7 days of delivery with photos of the damaged item and packaging. We will send you an immediate free replacement or process a full refund.

We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club) as well as PayPal, Apple Pay, Google Pay, Meta Pay, and Shop Pay.

Yes. All transactions are protected by 256-bit SSL encryption and handled through Level 1 PCI-compliant payment processors. We never store your full card numbers.