Payment Policy

At Petfinity, we are dedicated to providing a secure, reliable, and effortless checkout experience for every pet parent. This Payment Policy outlines the payment methods we accept, how your billing data is safeguarded, and our purchasing requirements.

Accepted Payment Methods

We accept a wide range of major credit cards, trusted digital wallets, and express checkout systems:

Payment Security & Data Protection

Your privacy and digital safety are top priorities. All monetary transactions are handled through strict Level 1 PCI-compliant third-party payment processors.

We never view, collect, or store your unencrypted credit card details or bank passwords on our servers. Our storefront utilizes 256-bit SSL (Secure Sockets Layer) encryption to shield your sensitive information from checkout through confirmation.

Order Confirmation & Billing Details

Order Confirmation: Once your payment clears, an automated order confirmation containing your invoice number, order breakdown, and delivery address will be sent to your registered email address. If you do not see this email within 15 minutes, please check your spam folder or reach out to us.

Billing Accuracy: To prevent fulfillment delays, ensure your billing address, cardholder name, and security codes match your bank’s records. Orders with unverifiable details may be placed on temporary hold or canceled automatically.

Sales Tax & Fraud Prevention

Sales Tax: Applicable state and municipal sales taxes are calculated dynamically during checkout based on your delivery address, in strict compliance with California state tax requirements and destination-based e-commerce tax laws across the United States.

Fraud Prevention: To protect against unauthorized activity, Petfinity reserves the right to review, suspend, or cancel orders that exhibit high risk scores. In the event of a security cancellation, all associated pre-authorizations are voided or refunded immediately.